Support Request

Customers can report an issue with an IntelliReach product by submitting a technical support case. Upon submission, customers will receive an email confirmation with their case number.

MessageArchive and MessageProtect customers > click here for technical support information

Case submission tips to improve resolution times:

Provide example of the technical issue including: Sender, Recipient, User Address affected, Appliance affected

If a case is created in regards to spam, please send spam samples to spam@messagescreen.com referencing the case number in the subject line.

All fields are required to expedite the request.